The online certificate in Customer Experience and User Experience Research is designed to build your expertise in understanding the needs of customers and the users of technological devices, products and services. The 13.5-credit, five-course program will build your knowledge in primary data collection, analysis and communication. In just ten months, you will gain the technical skills and software competencies needed to carry out customer surveys, focus groups and usability tests. With national and local employment projected to grow faster than average for market research analysts and marketing specialists, the CX/UX Research certificate can help you enter or advance in a fast growing field.